Please read these Terms and Conditions of Purchase carefully. Should you require these in a different format, font or size please let us know either by contacting us in writing, by telephone or in email. We shall also be happy to read these through with you if required.
To proceed with an order for spectacles a minimum of 50% deposit is required. The outstanding balance is to be paid in full before your order is sent out for delivery. We accept various payment methods, including cash, card and electronic transfers. Payment for all other products including accessories must be paid in full at the time of order. An estimated delivery date and time will be provided on your receipt along with your order confirmation. Please use our contact details provided in this leaflet should you wish to speak with us about the status of your order. All orders are subject to product availability. In the event that an ordered item is out of stock or unavailable, we will notify you as soon as possible and provide alternatives, if applicable.
We have a cancellation period of 14 days starting from the date of your order. If you would like to cancel your order, we kindly request that you inform us promptly. To initiate a cancellation, please contact us via telephone or email.
We strive to dispatch your goods as quickly as possible after receiving your order. We aim deliver all products within 28 days from the date of your order. However, please note that the production and processing time may vary based on frame availability, lens customisation, and other factors. At the time of placing your order, we will provide you with an estimated delivery timeframe, taking into consideration the production time and shipping/delivery logistics.
Once your order is ready for dispatch, we will notify you or your designated representative to arrange delivery. The delivery will be made to the address you provided during the order placement process. While we make every effort to deliver your spectacle glasses within the estimated timeframe, delays may occur due to unforeseen circumstances, such as manufacturing delays, shipping disruptions, or force majeure events.
If there are any unexpected delays in manufacturing or delivering the goods, we will promptly notify you to keep you informed and, if necessary, arrange a new delivery date. It is essential that you provide us with an accurate and complete delivery address, including any necessary apartment numbers or unit details. Please note that Sight At Home is not responsible for any delivery issues that may arise due to incorrect or incomplete address information provided by the customer.
We provide a one year manufacturers warranty on our products including spectacle glasses. The warranty period starts from the date of purchase as indicated on the receipt. The warranty does not cover the following
- Accidental damage (damage resulting from accidents, misuse, abuse, negligence, or improper handling of the spectacle glasses.
- Normal wear and tear: normal wear and tear, including scratches, marks, or discoloration that occur with regular use.
- Unauthorized modifications: any alterations, repairs, or modifications performed by yourself or any unauthorised parties, without our prior approval.
- Non-Compliance: failure to comply with the care instructions and maintenance guidelines provided by Sight At Home.
If you believe your spectacle glasses are eligible for a warranty claim, please contact us as soon as possible via telephone or email.
Refunds will be processed within 10 working days. To initiate a return, please ensure that you contact us within the specified timeframe as stated in this policy. Provide us with detailed information regarding the reason for the return, along with any relevant supporting documentation. Upon reviewing your return request, we will provide you with further instructions, including a required return authorisation number and the address to which the product should be returned.
If we have agreed to a refund and you are in possession of the goods, it is your responsibility to return them to us. Please ensure that the product is returned in its original packaging and in the same condition as when received. We reserve the right to refuse a return if the product is not in its original condition or if it has been tampered with or damaged by the customer.
At Sight At Home, we strive to offer a convenient and hassle-free return process. As part of our commitment to excellent customer service, we provide the option of a prepaid return envelope for returning goods. We highly recommend that you retain proof of postage for your return shipment to ensure proper insurance coverage and tracking.
Upon receiving your return, we will notify you to confirm its arrival. Until we physically receive the product, we cannot assume responsibility for it. Once the returned product is in our possession, we will inspect it to verify its condition and eligibility for a refund. This inspection process typically takes 3-5 business days.
If a refund is approved, we will issue the refund using the original payment method used for the purchase, unless the original payment was made in cash. In such cases, we will offer to refund the amount via cheque or postal order, sent to your provided home address. Please note that the timeframe for the refund to be credited to your account may vary depending on your financial institution.
